Procedures Manuals

Field Technician Manuals & Customer Service Manuals have also been designed and can be tailored to suit all pest management companies.

Field Technician Manual

The Field Technician Manuals covers the following topics:

• Household Ant Service
• Yard Ant Service
• Bed Bugs
• Bees
• Bird Lice
• Carpet Beetle
• Cockroaches
• Fleas
• Possums
• Rodents
• Silverfish
• Spiders
• Termites
• Timber Pests

The Manual contains 37 pages of all the information you need to satisfy your Field Staff Training. You will be provided with a completed bound copy. Manuals can be provided in an electronic format after a confidentiality agreement is signed.

>> Download Field Procedures Manual Example

Customer Service Manuals

These manuals are split into two sections, one for Timber Pests and the other for Pest Management Services. These Manuals will assist you in the training of staff to present a more uniformed approach to all services.

Customer Service Manuals cover the following topics:

• Timber Pest Manual
• General
  • Service Guarantee
  • Re Treatments
  • How Insecticides Work
  • Importance of a Regular Service
• Termites
  • Termites - Common Queries
  • Prevention - The Don'ts
  • Inspections
  • Timber Pest Inspections
  • Pre Purchase Inspection
  • Maintenance Inspection
• Termite Treatments
• Dusting
• Chemical Barrier
• Baiting & Monitoring
• Reticulation
• Kordon
• Termi Mesh
  • Drywood Termites
  • Dampwood Termites
• Pest of Timber
  • Borers
  • Wood Fungi Decay

>> Download Ants Customer Service Manual Example
>> Download Timber Pests Customer Service Manual Example

Pest Management Manual

• Ants
• Bed Bugs
• Bees
• Bird Lice
• Carpet Beetle & Moth
• Cockroach
• Fleas
• Possums
• Rodents
• Silverfish
• Spiders

These Manuals combined contain around 58 pages of all the information you need to satisfy your Customer Service Training. You will be provided with a completed bound copy. Manuals can be provided in an electronic format after a confidentiality agreement is signed.